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Customer Care

ERC & Tariff Petition before KERC for FY-10  


  • Maintenance of Service Station for immediate attending Fuse of Call/ Breakdowns.

  • Providing Mobile Phones to all Field Officers (AEE’s & Above) for speedy communication under emergency or breakdowns.

  • Operating ‘Soujanya Kendra’ at all divisional level to solve consumer grievances.

  • Community involvement in rural areas.

  • Computerization of Billing System.

  • Engaging GVP’s ( Gram Vidyut Pratinidhi ) in Rural Areas for Billing, Collection and to act as mediator between consumer and company in solving the problems.

  • Creating awareness of Anti Theft Law (ATL) in consumer by conducting Street Plays, Advertisements and Mass Raids.

  • Creation of High Value Consumer Management Cell (HVCMC) to solve the problems of High Value Consumer like HT Consumers.

  • Centralized, Computerized billing systems for HT consumers at the corporate level to analyze the HT consumers Consumptions and billing problems.

  • Computing Energy Audit of 11 KV feeders to analyze System Losses.

  • Introduction of 24 hr continuous power supply for villages (Jewargi Tq. As a pilot Program).

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