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- Maintenance of Service Station for immediate attending Fuse of Call/ Breakdowns.
- Providing Mobile Phones to all Field Officers (AEE’s & Above) for speedy communication under emergency or breakdowns.
- Operating ‘Soujanya Kendra’ at all divisional level to solve consumer grievances.
- Community involvement in rural areas.
- Computerization of Billing System.
- Engaging GVP’s ( Gram Vidyut Pratinidhi ) in Rural Areas for Billing, Collection and to act as mediator between consumer and company in solving the problems.
- Creating awareness of Anti Theft Law (ATL) in consumer by conducting Street Plays, Advertisements and Mass Raids.
- Creation of High Value Consumer Management Cell (HVCMC) to solve the problems of High Value Consumer like HT Consumers.
- Centralized, Computerized billing systems for HT consumers at the corporate level to analyze the HT consumers Consumptions and billing problems.
- Computing Energy Audit of 11 KV feeders to analyze System Losses.
- Introduction of 24 hr continuous power supply for villages (Jewargi Tq. As a pilot Program).
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